SUPPLY CHAIN & DISTRIBUTION NETWORK
New Top Deal works very closely with top global merchants from all over the world to source and curates the most unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending product, this way, you don't have to drive around to retail shops, search thousands of different websites to price compare and get ideas...think of us as a one-stop shop destination for the most popular products.
ORDER & TRACKING
When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 24 hours, your order will be processed for stocking, packing and shipping and this cannot be undone. When this is completed, you will receive a Shipping Confirmation email (usually 2-3 business days).
Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.
DELIVERY TIME
All items in store may take 5 to 7 business days to process. Please add processing time to your shipping estimate below.
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
| Location |
Estimated Shipping Time |
| United States |
7-15 business days |
| Canada, Europe |
10-15 business days |
| Australia, New Zealand |
10-15 business days |
| Mexico, Central America, South America |
15-20 business days
|
| Middle East (UAE, Saudi Arabia) |
15-20 business days |
*Note: In any case, regardless of events beyond our control, please allow product delivery within a suitable period which is appropriate to the circumstances. We do not accept Refund with regardless of events beyond our control which is affect to delivery time.
SHIPPING POLICY
(*) IMPORTANT: We are NOT responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information.
Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at support@newtopdeal.com as soon as possible. However there is a 72 hours wait list for email, therefore, if your order has left our warehouse within 72 hours, it is out of our control.
New Top Deal is NOT responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
New Top Deal will NOT be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and...
- The customer refuses to accept the package
- Number of attempts is made in the country of destination to deliver the package.
New Top Deal reserves the right to abandon the package(s) and will NOT be responsible for any refund.
>>>Learn more about New Top Deal's Shipping Policy<<<
RETURNS & EXCHANGES
What is your cancellation policy?
You have 24 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.
If you want to change the size, color or any variants in your order, please email us. We are very glad to help you!
Do I necessarily need to contact the Customer Service Department in advance?
Absolutely. No refunds will be issued regardless of our email confirming the eligibility of your Refund & Return Request.
If you have any questions about shipping time, or your order is broken or defective. Please contact us via email, we are willing to help you solve all your problems.
How long will I receive the refund?
We will notify you when your refund has been successfully processed; however, we will not know when the refund reaches your original payment method. Please allow 5-14 business days for your refund to be processed. We will email you to ask for confirmation once we receive your refund request, then, your requested refund will be issued immediately regardless of the return shipping fee that you previously purchased.
*Note: No transaction will be made without our customer's confirmation. If you agree to a refund, please confirm through our email or phone. We will process your refund immediately once we receive your information.
>>>Learn more about New Top Deal's Return & Refund policy<<<
We DO NOT refund shipping cost. Return shipping is to be paid by the Buyer.
New Top Deal Support Team
