IF YOU HAVE ANY PROBLEMS OR ARE UNHAPPY WITH OUR ORDERS, PLEASE EMAIL US AT SUPPORT@NEWTOPDEAL.COM
WE ARE VERY GLAD TO HELP YOU SOLVE YOUR PROBLEMS!
When should I request a refund?
At New Top Deal, we want you to cherish our products as much as we do, which is the reason we stand behind our products' quality and assure our workmanship. We have low return rates and we are proud of the top-notch products that we offer. However, in any case, every once in a while, items might be damaged during shipping. If an item arrives in one of the following conditions, we will attempt to offer a refund.
- The product arrives defective,
- The product arrives broken,
- The product design is different from the one you ordered,
- The product size is different from the one you ordered,
- The product material is different from the one you ordered,
- The product is different from how it was genuinely described.
When are products eligible for a refund?
Noticeably, the refunded item(s) must NOT meet the following conditions:
- The item(s) have been worn or washed,
- The item(s) have been altered in any way,
- The item(s) are in any way defective from the original and saleable condition unless the condition is our fault,
- The item(s) do not have the original tags on them,
- The item(s) have some redundant thread that can be cut/fixed easily,
What are the required proofs to claim a refund?
If you are unhappy with our product, please let us know and provide ONE of these proofs in your email:
- The shipping label stuck outside your package
- Proof of defective items
- Screenshots of Emails we previously sent to you
How should the request be processed?
Customers send the Refund Inquiry to email@example.com together with required documentation.
Customers get response from the Customer Service Department within 2~3 business days regarding the eligibility of the Refund Inquiry. Turn on your email notifications, patiently wait for our response.
Further instructions will be provided depending on different circumstances.
Do I necessarily need to contact the Customer Service Department in advance?
Absolutely. No refunds will be issued regardless of our email confirming the eligibility of your Refund & Return Request.
If you have any questions about shipping time, order is broken or defective. Please contact us via emails, we are willing to help you solve all your problems.
Where should I return the item(s)?
After you receive an email from us confirming the eligibility of your Refund Request.
Please DO NOT automatically return the package without confirmation through email because unfortunately, we cannot be responsible for lost returns.
Before that, no refund is going to be issued. For such reason, please make sure to attach the Tracking Number from the Carrier you chose to return the item(s) to us in another email to the same email address – firstname.lastname@example.org
How long will it take for the refund to be processed?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once the package reaches us, then, your requested refund will be issued immediately regardless of the return shipping fee that you previously purchased.
What should I do if no refund transaction is recorded in my bank account?
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. You will receive your money in about 3-5 business days depending on the policy of your card’s issuer.
If you’ve done all of this and you still have not received your refund yet, please contact us immediately at email@example.com. Please, patiently wait for your respond within 2~3 business days.
Customer Service Department