By placing an order, You confirm that You have read, understood and accepted these following policy.
DO YOU HAVE A REFUND POLICY, RETURN OR EXCHANGE POLICY?
At Newtopdeal, we want you to cherish our products as much as we do, which is the reason we stand behind our products' quality and assure our workmanship 100%. We have low return rates and we are proud of the top-notch products that we offer. In any case, every once in a while, items might be damaged during shipping. If an item arrives and is defective, broken, or otherwise not in usable condition, first we will attempt to replace that item for you without any additional cost. If we are unable to offer a replacement due to lack of supply, we will instead offer a refund.
*Delivery Time Note: In any case, regardless of events beyond control and without the fault or negligence of us. We cannot offer a refund if delay in delivery time causes by those force majeure clauses. Please allow product delivery within a suitable period which is appropriate to the circumstances.
At the time you place an order, you will be asked to confirm all the details regarding the item's size, design, spelling, etc. We will only accept the return on products which were shipped out by us and if the item is faulty due to an error (wrong item or damaged item). Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, address, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt/shipping label, proof of purchase and proof of defective items.
Please be informed that you have to pay the return shipping fee. Please contact our support team via email@example.com for more information.
Note: Our policy lasts 3 days from arrival date (7 days for electrical product). Beyond those 3 days (or 7 days), the order will be considered as being accepted by the customer and No replacement, exchange or reimbursement may take place
MAY I GET REFUND OR EXCHANGE MY ORDER?
Although items for sale on our store are final sale, we are more than happy to accommodate refunds on all products that arrive defective, broken, or otherwise not in usable condition. Customers will be asked for proofs of the defective item, and the shipping label of the order. Products being returned for a refund due to defect must be unworn/unused, in their original condition and be sent back with their original packaging.
All orders will be shipped to the exact address that you provide. If the order is sent to an incorrect address provided by customer, we will not issue a refund.
As mentioned above, at the time you place an order, you will be asked to confirm all the details regarding the item's size, design, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, address, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.
HOW DO I CLAIM A REFUND OR EXCHANGE?
To claim a refund on an item as specified above, the first thing you need to do is contact us at firstname.lastname@example.org within 72 hours of receiving your order. Our policy lasts 3 days (7 days for electrical products) from arrival date. If 3 or 7 days have gone by since you received the item, unfortunately, we cannot offer you a refund or exchange.
Sometimes we do not require you to return the damaged item to us in order to receive a replacement, so it's important that you contact us first.
LATE OR MISSING REFUNDS (If applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (3-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@newtopdeal.com
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN OR EXCHANGE?
You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because unfortunately we cannot be responsible for lost returns.
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.
- WHEN WILL I RECEIVE MY REFUND OR EXCHANGE?
A full refund (or a replacement product) will be issued after we have received, inspected and confirmed that the returned products meet the qualifications to be refunded or exchanged.
- MAY I MAKE A REFUND OR EXCHANGE WITHOUT CONTACTING YOU OR GETTING AN RMA?
No. You must contact us prior to sending your return.
Please note that refunds for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.
- HOW MAY I CONTACT YOU?
You may contact us by e-mail at Support@newtopdeal.com, and we will reply to you within 24 hours.
- CAN I CANCEL AN ORDER?
Because we process our orders at the warehouse at the end of every day, you can only cancel your order within 6 hours from purchasing time of the same day. If you contact us to cancel your order later than this, it may have already been sent to the warehouse for processing and shipping.
Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation. You may send any cancellation requests via email to Support@newtopdeal.com
Full refund only applies to switching orders at the same or higher value. Once you place new orders, our system will automatically cancel old orders and refund 100%.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 working days from the day we receive your return. We will email you to confirm once your return has been processed.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit, refunds will be sent to the card-issuing bank within 7-10 working days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.