By placing an order, You confirm that You have read, understood and accepted these following policies.
DO WE HAVE A REFUND POLICY OR RETURN POLICY?
At New Top Deal, we want you to cherish our products as much as we do, which is the reason we stand behind our products' quality and assure our workmanship 100%. We have low return rates and we are proud of the top-notch products that we offer. In any case, every once in a while, items might be damaged during shipping. If an item arrives and is defective, broken, or otherwise not in usable condition, first we will attempt to replace that item for you without any additional cost. If we are unable to offer a replacement due to lack of supply, we will instead offer a refund.
(*) Delivery Time Note: In any case, regardless of events beyond control and without the fault or negligence of us. We CANNOT offer a refund if delay in delivery time is caused by those force majeure clauses. Please allow product delivery within a suitable period which is appropriate to the circumstances.
At the time you place an order, you will be asked to confirm all the details regarding the item's size, design, spelling, etc. We will only accept the return on products which were shipped out by us and if the item is faulty due to an error (wrong item or damaged item). Therefore, we DO NOT accept returns or exchanges for your selection of incorrect items, sizes, designs, address, etc.
If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.
To complete your return, we require:
- A receipt/shipping label,
- Proof of purchase,
- Proof of defective items.
Please be informed that you have to pay the return shipping fee. Please contact our support team via firstname.lastname@example.org for more information.
(*) Note: Our policy lasted for 72 hours since the delivery process is completed. Beyond those 72 hours the order will be considered as being accepted by the customer and NO replacement, exchange or reimbursement may take place.
CAN I CANCEL AN ORDER?
Because we process our orders at the warehouse at the end of every day, you can only cancel your order within 6 hours from purchasing time of the same day. If you contact us to cancel your order later than this, it may have already been sent to the warehouse for processing and shipping.
Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation. You may send any cancellation requests via email to email@example.com
Full refund only applies to switching orders at the same or higher value. Once you place new orders, our system will automatically cancel old orders and refund 100%.
MAY I GET REFUND MY ORDER?
Although items for sale on our store are final sale, we are more than happy to accommodate refunds on all products that arrive defective, broken, or otherwise not in usable condition. Customers will be asked for:
- Proof of the defective item
- Shipping label of the order.
"I changed my mind"
You want a refund/return because you changed your mind. We print on demand and therefore we CANNOT accept returns with that inquiry.
All orders will be shipped to the exact address that you provide. If the order is sent to an incorrect address provided by the customer, we will not issue a refund.
As mentioned above, at the time you place an order, you will be asked to confirm all the details regarding the item's size, design, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, address, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.
HOW DO I CLAIM A REFUND?
To claim a refund on an item as specified above, the first thing you need to do is contact us at firstname.lastname@example.org within 72 hours of receiving your order. Our policy lasts 3 days from the arrival date. If 3 days have gone by since you received the item, unfortunately, we cannot offer you a refund or exchange.
Sometimes we do not require you to return the damaged item to us in order to receive a replacement, so it's important that you contact us first. You must contact us prior to sending your return.
(*) Please note that refunds for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.
(*) You do not contact us to have your return request reviewed and approved by our team, prior to you sending your product back. Noticeably, returned item(s) must meet the following conditions:
- The item(s) have been worn or washed.
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) have some redundant thread that can be cut/fixed easily
- The item(s) are in their original condition and are sent back with their original packaging.
MAY I MAKE A REFUND WITHOUT CONTACTING YOU OR GETTING AN RMA?
NO. You must contact us prior to sending your return.
Please note that refunds for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.
HOW MAY I CONTACT NEW TOP DEAL SUPPORT TEAM?
You may contact us via email at email@example.com, and we will reply to you within 24 - 72 hours.
Other ways to reach us.
RETURN (If applicable)
If your return inquiry meet conditions above, please return the item(s) to this address: 11816 Inwood Rd #1081 Dallas, TX 75244.
We recommend that you send your return with a tracking number because unfortunately we cannot be responsible for lost returns.
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
YES. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 working days from the day we receive your return. We will email you to confirm once your return has been processed.
WHEN WILL I RECEIVE MY REFUND?
A full refund will be issued after we have received, inspected and confirmed that the returned products meet the qualifications to be refunded or exchanged.
All refunds will be credited to your original form of payment. If you paid by credit, refunds will be sent to the card-issuing bank within 10-15 working days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. You will receive your money in about 10 - 15 days depending on your bank.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
New Top Deal Support Team